Help

Your loyalty card lives in your wallet — no app to download, no account to create. Here are answers to the questions we hear most.

Common topics

Choose your topic.

• Add my card to the wallet — how to add your card to Apple Wallet or Google Wallet, step by step. → Add my card to the wallet
• I'm not receiving notifications — check two things: that your card is actually added, and that lock-screen notifications are enabled for Apple Wallet or Google Wallet. The Add my card to the wallet guide walks you through it.
• I changed phones, or lost my card — your card is linked to your phone number. Re-enroll with the same number, via the merchant's link or QR code — you get your card back. You can also ask the establishment to re-send it. See Add my card to the wallet.
• Delete my card or my data — you can deactivate your card and have your data deleted at any time. → Data access & control
• Gift card: balance and use — your gift card lives in your wallet, and its balance updates after each in-store purchase. For a question about validity or balance, contact the issuing merchant.

Nothing to install

Wafiy needs no app and no account. Your card uses Apple Wallet or Google Wallet, already on your phone. You add it in one tap, and it updates on its own.

Contact

Need more help? Write to us at direction@wafiy.ma — we're glad to help. For a question about a balance, reward or specific offer, the merchant you enrolled with is your best point of contact.